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\ Helpdesk & Remote PC \ AbusePipe Abuse Desk Management Software
AbusePipe Abuse Desk Management Software 3.0
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license: Shareware ($99.00)
downloads: 425
size: 431 kB
updated: 2014-06-06
tags: abuse desk management software, abuse-queue management tools, abuse mail handling software, help desk tracking system, help desk, email tracking software, queue management
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DataMystic
Abuse Desk Management Software, Abuse Queue Management Software. Identifies the originating source of email abuse complaints extremely quickly, and allows you to immediately contact the originating customer and take appropriate action. AbusePipe is the ONLY system that deals with abuse COMPLAINTS, and helps ISPs in their fight against SPAM from within their own networks. Use with KANA and other incoming mail solutions. Advantages- * Far quicker response time to abuse emails (From 3 weeks down to 1 day or 1 hour depending on reporting period chosen) * Far less chance of your ISP being black-banned by other ISPs for failure to act against SPAMers * Less technical staff required to investigate abuse. Technical staff can return to their normal job functions rather than spending the majority of it reacting to email abuse * SPAMmers will find your ISP less of a 'soft target', and hence they will target other ISPs * Move abuse follow-up to a front-of-house activity, with a simple report forwarded to call centre staff for customer follow-up on a daily basis * Unique data warehouse allows for abuse emails to be analysed via customized reports or via Reporting tools such as Brio and Business Objects.
Homepage: AbusePipe Abuse Desk Management Software
OS: Win2000, Windows XP, Windows 7 x32, Windows 7 x64, Windows 8, Windows 10, WinServer, WinOther, Windows Vista, Windows Vista x64
Requirements: Any web browser - this is a managed service
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