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Instant messaging (IM) is a form of live text messages between two or more people. This software is made to reduce phone support internally in an organization. It can be used in offices where staff is using their personal computer or any other device like laptop, notebook etc. along with shared software network. The popularity of Instant Messenger has rapidly grown in last few years. It has become a core component of electronic communication infrastructure. Aim of Instant Messenger is to enhance traditional forms of communication, such as email, phone and FAX by adding up precious technology- specific features like group messaging, sticky management, to do list, event reminders, alerts and many more. Live2Support Messenger is user-friendly and economical communication software solution for your internal network. With Live2Support Messenger your staff will able to send instant messages, can see availability of their co-workers in the contacts list, and send instant messages to selected people or a group of people. With Live2Support Instant Messenger, you need not to worry about configuration, administration, and server. All IMOs member are directly connected (peer-to-peer) with each other, and the program starts working immediately after installation. Live2Support messenger automatically determines which users are available. Thus, a user needs neither to adjust, nor to administer the program. The program stores all conversation that you had with other co-workers. Administrator can access all the conversation that co-workers had done with each other. User can also access his/her conversation that he/she had done with other co- workers. Live2Support Instant Messenger allows you to set your status, if you are not in front of your computer you can set your status as "Away". Live2Support Instant Messenger allows you and your peers to engage in a one on one text-based interaction in real time.