Voicent Call Center Manager 9.2.0

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license: Demo ($2499.00)
downloads: 242
size: 410 kB
updated: 2014-02-05

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x64 compatible software

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Voicent Communications, Inc.
Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Don't risk penalties of up to $16,000 per incident!

Statistical reporting helps you meet FTC's "Safe Harbor" requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations.

Call Center Manager speeds effective training for new agents with "whisper coaching" feature allowing live-call coaching that is inaudible to customers, and Easy call monitoring and recording. Call Center Manager Includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity.

Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.

Use it to:
Manage Agent Performance Quality
Easy call monitoring and recording, "whisper coaching" capability enables live-call agent coaching and training that is inaudible to customers; real-time reporting of activity and availability.
Comply with Federal Telemarketing Rules
Automatically track and adjust Call Drop threshholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls. Avoid $16,000 per-incident fines!
Understand Campaign Performance Quality
Track real-time and summary stats for call volume, line usage, agent and campaign performance.

User Rating: 3.2 (6 votes)

x64 compatible software
OS: Windows XP, Windows Vista, Windows Vista x64, Windows 7, Windows 7 x64


Voicent Call Center Manager screenshot

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