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In today's highly competitive business world, providing effective customer relationship management (CRM) and excellence in customer service is every business manager's key objective for success. Business managers know that quality customer care is essential if they are to achieve revenue growth by attracting new customers and retaining existing customers.
The challenge for smaller organisations is that they know that large organisations are investing heavily in top-end CRM information technologies to enhance the quality of their customer service, but there are no suitable or affordable solutions for smaller organisations.
Choosing a CRM solution for smaller organisations has always been difficult and this is why business managers are turning to CMS CRM - the most powerful, flexible and easy-to-use CRM system in its class.

CMS CRM is a Customer Relationship Management (CRM) system designed to help organisations effectively manage their customer base.

CMS CRM enables a customer-centric focus to be implemented within your business to maximise relationships with customers and increase business profitability through customer loyalty and marketing/sales opportunities.

CMS CRM delivers the features and facilities found in 'top-end' CRM systems which cost thousands or even millions of dollars. CMS CRM systems can be implemented on existing hardware and operating systems, providing a strategy which reduces sales and marketing costs, drives revenue growth and increases customer satisfaction - and it comes at a fraction of the cost or the top-end products.
CMS CRM uses standard Microsoft database connectivity technologies (ODBC), rather than proprietary systems, which means that it is scaleable from the standard MS Access database support to MS SQL Server (tools and documentation to do this are provided as standard) and it is easy to integrate with your existing systems.

CMS CRM is a ready-made solution, developed using our CMS Database Application Software. The addon 'CMS Development Kit' enables the entire CMS CRM software to be completely tailored and reconfigured including all screens, reports, menu, user access, tables, indexes etc.

Key CMS Features

Quick and easy to use user interface
Enables you to quickly, easily and cost effectively manage your customer base
Stores information about customers, contacts, products, accounts, sales, projects etc
Documents feature enables documents to be attached to most records in the system
Unlimited number of notes can be attached to each item
Diary system so that you can diarise and be pro-active with customer meetings/contacts
its data into 'My data', 'My Teams data' and 'All data' - enables CMS to be used in a corporate/team environment where data viewing is to be controlled within a team or by individual user
Full searching, filtering abilities
Reporting facilities
Data Import and Export facilities
Data Integration Features using Data Exchange
Comprehensive on-line help
Leverages your IT return on investment (ROI)