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vtiger CRM Overview

vtiger CRM is a free, full-featured, 100% Open Source CRM software ideal for small and medium businesses, with low-cost product support available to production users that need reliable support.

vtiger CRM provides many extensibility and customization features to enable your CRM solution to meet the needs of your business. In cases where you need new functionality to be added, the vtiger team provides customization services to meet the need.

vtiger CRM software installation is very straightforward as all the necessary software is integrated, and a single executable file is made available both for Windows and Linux (RedHat, Debian, SuSe, Fedora, and Mandrake) operating systems. The setup of database, Web server, and other software that your require for vtiger CRM is automatically handled by the installer.

vtiger CRM also provides, enterprise grade business productivity enhancement add-ons, Customer Portal , Outlook Plug-in for Microsoft Outlook users, Office Plug-in for Microsoft Word users, and Thunderbird Extension for Thunderbird mail users. All these add-ons are part of the 100% open source vtiger CRM project available in SourceForge.net.

Features:

· Lead Management
· Trouble Tickets
· Campaign Management
· Account & Contact Management
· Knowledge Base
· Mass Mailing
· Opportunity Management
· Customer Self Service
· E-mail Templates
· Sales Quotes
· Online Knowledge Base
· Mail Merge Templates
· Products Catalog To Dos
· Meetings & Calls Email Client
· Price Books
· Recurring Events
· Outlook Plug-in
· Vendor Management
· Shared Calendar
· Office Plug-in
· Purchase Orders
· Activity History
· Thunderbird Extension
· Sales Orders
· E-mail Notifications
· Customer Portal
· Invoices
· Notes
· RSS Feeds
· Key Metrics
· Custom Fields (10 different data objects)
· User Management
· Customizable Reports
· Pick Lists
· Profiles
· 20 Pre-built Reports
· Custom List Views
· Roles
· 20 Pre-built Dashboards
· Drag & Drop Modules
· Groups
· Report Folders
· Currency customization
· Organization-level Access Control